+ DO YOU PROVIDE A FREE CONSULTATION SESSION?

Only some of our therapists offer a 15min free consultation session now. Most therapists are fully booked and do not provide free consultation any more. Please look into our online booking system to find who provides free consultation.

+ HOW DO I BOOK AN APPOINTMENT?

After reading through our list of therapists, you can choose a therapist you would like to meet. Then you can then book a formal appointment online directly by clicking the orange "Book Appointment" button. You will be required to enter your credit card information at the time of booking. Note that we have a 48 hour cancellation policy if you need to cancel or reschedule. You will be charged the full session fee for no-shows or late cancellations to the credit card on file.

If a therapist does not show up on the online booking system, they may not have openings right now. You are also welcome to contact our assistants to book an appointment through phone call, text message, or emails.

+ DO YOU ACCEPT INSURANCE?

Yes!

FSA/HSA: We accept FSA/HSA.

Lyra Health Employee Assistance Program: Please reach out directly to the HR/Benefits department at your sponsoring company to confirm your eligibility for Lyra benefits for psychotherapy and/or psychiatry medication management services and the number of sessions covered. After your session, we will bill Lyra Health directly. You may have a copay or cost share through your health plan and if you are curious about your expected cost or if your sessions will be fully covered, please reach out to the Lyra team.

Lyra Health Extended Care Coverage: Some employers contracted with Lyra have extended the Lyra benefit to allow clients to access care through Lyra using a qualifying health plan in addition to the free EAP sessions that the employers may provide. Setting up your Health Plan: Login to your Lyra Profile. Click on the menu bar located on the top right hand corner, click on "Profile" and scroll down to "Health Plan". Add/Update your health plan information: (Please ensure that your member ID matches that of your health plan ID exactly as it is case sensitive) If you are 18 and over, please add your own name and date of birth. Add/Update your credit card information. Review and ensure that there is information showing for both the "Your Plan" and "Cost-sharing" sections. Once it is set up, we continue to bill Lyra Health directly.

Kaiser Permanente: Before scheduling psychotherapy or assessment/evaluation services with us, all clients need a verified external referral from Kaiser after their screening. Please contact your Kaiser clinic for processing. If you do not have the referral, Kaiser will not reimburse your fees. If you have an older referral, we advise you to call the clinic to confirm it is still valid.

Other/Self Pay: We are out-of-network providers for all other insurance companies. If you use our services, you will be expected to pay the full fee yourself. We offer you Superbill receipts for the service you receive from us, and you can submit them to your insurance for possible reimbursement. Most insurance companies may cover part of the fee (50-80% typically) for out-of-network providers like us. For assessments/evaluations, please contact your insurance company for pre-approval for this service. Insurance is not accepted for global life coaching services, self pay only. We encourage you to contact your insurance company ahead of time to find out the reimbursement rate, which may help you make your decision for treatment.

+ HOW DO I KNOW WHETHER I SHOULD CONSIDER THERAPY OR NOT?

You can use therapy for a lot of different situations. For example,

• When you just want to talk about things, in a safe and secure place;
• When things are not going well in your life and you want to find a professional to talk about your thoughts and feelings;
• When you want someone to listen and support you non-judgmentally;
• When your feelings impact your life, etc.

+ HOW DOES THERAPY WORK?

You can directly book a session with us on the website with the therapist you like. The first session is often an information gathering session, help you and the therapist know each other better and form initial treatment plans. Then treatment will then be delivered through the follow up sessions. Remember, therapy may take some time sometimes to work, and the symptoms may get worse before they get better in the process of treatment.

+ IS THERAPY EFFECTIVE?

We use evidence-based treatment methods, which have received a lot of evidence of their effeciency in clinical research.

+ WHAT IS MY RIGHT AS A CLIENT?

• Participate in treatment planning
• Confidentiality
• Change therapists if you don't think you are a good match with each other